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Customer feedback for tradies

After the job is done, send a feedback link so customers can rate their experience and leave comments. Understand how jobs went without chasing reviews manually.

Download on the App StoreView pricing

Feedback template

Rating and text questions you configure.

What it is

ProperTradie feedback lets you create templates with rating (1–10) and text questions. When work on an invoice is marked complete, generate a public feedback link and share it via your SMS app.

Why tradies need it

Happy customers often do not tell you what went well. Structured feedback after completion helps you spot issues early and improve how you run jobs.

See it in action

Public feedback form

Customer submits from browser after work complete.

Public feedback form

Customer submits from browser after work complete.

Submitted feedback

View ratings and comments in ProperTradie.

Submitted feedback

View ratings and comments in ProperTradie.

Feedback templates you control

Create templates with the questions you care about — quality, communication, timeliness, value. Reuse templates across jobs.

Public feedback links

Customers open a link in their browser, see your branding and the linked invoice reference, and answer your questions once. No app download required.

Download ProperTradie

Download ProperTradie from the App Store and start with a 14-day free trial. 20 ProperCredits included when your company first signs up.

Download on the App StoreSee how it works

Sent from your phone

Like quotes and invoices, feedback links are shared via your device's SMS composer from your own number.

After work is marked complete

Feedback links are created from invoice detail when you mark work as completed. Keeps feedback tied to finished jobs.

Related pages

Frequently asked questions

Where is customer feedback collected?

Feedback is collected in ProperTradie via your templates and public links.

Can customers submit feedback without the app?

Yes. They open the public feedback link in their browser.

When should I send feedback links?

After work is complete on an invoice. Mark work completed, then share the feedback link with your customer.

View pricing · Full FAQ

Ready to stop chasing paperwork?

Download ProperTradie from the App Store and start with a 14-day free trial. Your company receives 20 ProperCredits to try assisted features.

Download on the App Store